How We Operate
The collection team is scheduled to take advantage of the full day’s “Prime Time” hours of 8:00 a.m. to 9:00 p.m., weekdays, and 8:00 a.m. to noon on Saturdays in all U.S. time zones.
Once contact is made, and acceptable financial arrangements are set, our work does not stop. Our Specialists continuously monitor the accounts to assure adherence with the financial arrangements. In situations where consumer phone numbers and addresses are unknown or invalid, our skip tracing methods are utilized. These methods result in a higher rate of contacts, with resultant greater recovery. If a client requests, Capital Accounts can leverage its network of attorneys throughout the United States to pursue litigation. If litigation is recommended, your authorization will be obtained prior to any filing.
At Capital Accounts, we place a premium on goodwill. Our recovery efforts are diligent, firm, and fair. All efforts are conducted in strict compliance with the Fair Debt Collection Practices Act of 1977, as well as any federal, state, or local requirement that may apply.