Upon receipt, accounts are entered into our information system and immediately sent to our collections department. That day, an immediate notice is sent to the debtor demanding payment in full. Within 24 hours, our experienced collectors begin making telephone contact in order to expedite recovery.
The collection team is scheduled to take advantage of the full day’s “Prime Time” hours of 8:00 a.m. to 9:00 p.m., weekdays, and 8:00 a.m. to noon on Saturdays in all U.S. time zones. This maximizes the opportunity in making contact with debtors.
Once contact is made, and acceptable financial arrangements are set, our work does not stop. Collectors continuously monitor the accounts to assure adherence with the financial arrangements. In situations where debtor phone numbers and addresses are unknown or invalid, our skip tracing methods are utilized. These methods result in a higher rate of track downs, with resultant greater recovery. When appropriate, Capital Accounts will leverage its network of attorneys throughout the United States to pursue litigation. If litigation is recommended, your authorization will be obtained prior to any filing.
At Capital Accounts, we place a premium on customer goodwill. Our collection efforts are diligent, firm, and fair. All collection efforts are conducted in strict compliance with the Fair Debt Collection Practices Act of 1977.